702-776-7118 | 
PTZpros

Order Cancellation Policy

PTZPros.com makes every effort to ship orders as soon as they are received and processed. Orders that are placed by noon Pacific time will ship from our warehouse that same day. If you've made an error in placing your order or have other reason(s) you need to cancel, please call our offices immediately at (702) 776-7118 so that we can make every attempt to intercept your order. PTZPros.com offices are open Monday through Friday, 8am to 5pm excluding legal holidays.

Every effort will be made to accommodate the cancellation of your order, provided that your order has not already been shipped. If we are unable to stop shipment of your order, please visit our RMA Return Info & Request Form Page to begin our standard return process on any product(s) you wish to cancel ordering.

Shipping Costs for Returns

The customer assumes the costs associated with shipping all returns back to PTZPros.com. All replaced or repaired products are shipped UPS Ground to addresses inside the USA only unless otherwise agreed to. Authorized resellers receive free upgrade to overnight shipment of advance replacement equipment. Click here to read more about the advantages of joining the PTZPros.com Reseller Program.