702-776-7118 | 
PTZpros

Ordering

How do I place an order?

Find the item(s) you want, select the appropriate quantity then click the “Add to Cart” button. When you finished browsing and are ready to check out mouse over to your shopping bag at the top of the screen and click “Manage my Cart”. Make sure all of the products and quantities in your cart are correct and click “Continue Checkout”. You'll be escorted to our SSL secure server where you can confirm your shipping, billing, and payment information.

How do I know my order is secure?

PTZPros.com processes all online orders through Authorize.Net, a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa. When shopping with PTZPros.com you can guarantee your information is secure with a VeriSign trusted SSL certificate.

What if I am interested in purchasing more than one item that the website currently allows or shows in stock?

Call PTZPros.com offices at (702) 776-7118 and speak to one of our friendly staff members.

What form of payment does PTZPros.com accept?

PTZPros.com accepts: Visa, MasterCard, American Express, Discover, and PayPal for payment.

How do I see what’s in my shopping cart?

To see or manage the contents in your shopping cart, click on the shopping cart icon in the upper right hand corner of your screen.

I live outside the United States, can I still place an order?

Unfortunately at this time PTZPros.com only ships to US addresses.

How can I cancel my PTZPros.com order?

Visit our Cancellation Policy web page for information on this topic. If you have additional questions that were not answered under our Cancellation Policy page, please call the PTZPros.com offices during regular business hours, Monday - Friday 8am-5pm PST and speak to one of our friendly staff members.

How do I check the status of my order on PTZPros.com?

PTZPros.com will send order status email notifications at the time your order has processed,  as well as when your product(s) have shipped to include tracking information. You can log in to your account on line at any time to view the current status of your order.

Will I be charged Sales Tax?

Sales Tax is currently only charged to shipping addresses that are located in the state of Nevada.

Can I pick up my order at your location?

Orders placed online or via phone may be picked up during our regular business hours Mon-Fri 8am-5pm PST.