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Shipping Information

UPS Same Day Shipping Offer: complete details

Same day UPS shipping is valid on all general orders placed by noon Pacific Standard Time. Are you a PTZPros.com Reseller Member? Click here to view our PTZPros.com Reseller Member same day shpping guarantee.

Can I ship parts of my order to different addresses?

Multiple address shipping is available during the checkout process. Just indicate which items in your order you'd like shipped to various addresses. The amount of addresses you can ship to are unlimited, so bulk ordering capabilities are easy to manage during checkout.

Can I choose the carrier for my shipment?

PTZPros.com uses a variety of carrier services to delivery packages, including UPS, Federal Express, and the US Postal Service. Customers cannot request a specific shipper. The choice of carrier is determined by the level of service selected (Standard, Express, and Next Day), destination (shipping address) and the size of your order. We will select the best carrier to keep our shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

Does PTZPros.com service international destinations?

Currently, PTZPros.com ships to addresses in the United States, APO/FPO, and certain US Territories and Protectorates addresses only, including Marshall Islands, US Virgin Island, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau.

What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?

We offer multiple shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico. In addition, we ship to certain other United States Territories and Protectorates, including Marshall Islands, US Virgin Island, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau. Our shipping rates table below outlines our estimated shipping times and costs for the Fifty United States only. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.

When will my order ship?

Orders are shipped Monday through Friday, excluding legal holidays. PTZPros.com will make every effort to ship orders received by 1pm PST the same business day.

What if I need my order today / tomorrow?

PTZPros.com is based out of sunny Las Vegas, NV; Flights leave our airport for destinations all over the country on a daily basis. We can make special accommodations to fulfill customer’s needs. Please call our offices during the business hours of 8am to 5pm, Monday through Friday at (702)776-7118 and speak to one of our friendly staff members, they will be glad to accommodate you when possible.